This unit of competency describes the skills and knowledge required to interact with people from cultures different to one's own using culturally appropriate verbal and non-verbal communication.

The unit applies to individuals who work in a compliance monitoring environment and interact with both internal and external stakeholders.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Recognise and respect cultural differences of the individual and/or community
Establish a rapport with the individual to enable further conversation
Accommodate conventions of conversation and language patterns
Ensure language and concepts used are culturally appropriate to the individual and/or community
Ensure gestures and non-verbal communication used are culturally appropriate
Ensure dress and behaviours are culturally appropriate for interaction with the individual and/or community
Use strategies for developing effective cross-cultural relationships
Identify and address barriers to effective cross-cultural communication to maintain effective relationships
Use strategies for resolving differences or misunderstandings
Identify and use interpreter resources to facilitate effective communication within the workplace
Ensure compliance requirements are based on culturally appropriate practices

Assessment Cover Sheet

SFICPL204 - Communicate effectively in cross-cultural environments

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SFICPL204 - Communicate effectively in cross-cultural environments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: